How To Migrate Your Metrobankdirect Personal To Metrobank Online

2/21/2020

A simple fact that is hard to learn is that the time to save money is when you have some.

What's New?

The new Metrobank Online replaces Metrobankdirect Personal. Enjoy familiar features as Metrobank continue to add new ones so you can better manage your accounts.

Metrobankdirect Personal Login Page

Check the chart to see the difference:

Platform Features	Metrobankdirect Personal	Metrobank Online
Balance Inquiry	YES	YES
Transfer Funds	YES	YES
Send Money	YES	YES
Bill Payments	YES	YES
Schedule Transactions	YES	YES
Checkbook Reorder	YES	YES
Buy Mobile Load	NO	YES
InstaPay and PESONet	NO	YES
QR Code Transfers	NO	YES
Online Time Deposit	NO	YES
UITF Online	NO	YES

How To Get Started?

Follow these three steps to start moving your Metrobankdirect Personal account information to Metrobank Online:

1. Go to https://onlinebanking.metrobank.com.ph
(New Metrobank Online Website)

2. Log in using your existing Metrobankdirect Personal "username" and "password."

3. Follow the instructions shown on the screen.

New Metrobank Online Log in Page

Here's the new look of Metrobank Online

To Sign Up

1. Click the "Sign up."

2. Follow the instructions.

Important:

Once you log in and start using the new Metrobank Online system, you will no longerbe able to access the Metrobankdirect Personal system

Note: The Metrobankdirect Personal system will be deactivated on September 15, 2020.

47 Comments

joan malazarte

1/14/2018 06:42:05 pm

good day po maam/sir may concern po ako regarding po sa online banking kada po kasi mag eenrol ako invalid data po palagi thank you po

Ralph link

1/15/2018 01:49:48 am

Hi Ms. Joan, maaari niyo po bang sabihin kung anong exact error na na-encounter niyo while enrolling? Kindly double fill up all necessary fields.

1/15/2018 01:51:54 am

*kindly double check all necessary fields.

Jensen Allen Co

8/10/2020 12:00:45 am

Sorry, this service is still unavailable. We're working on making it available soon(metrobank online)

While trying to login into the new metrobank online from the previos metrobank personal, I encountered the problem which was stated above. Can you help me?

Khey dee

1/16/2021 07:44:46 pm

Sir ask ko lang po. Bkit nung nagtry ako i log in yung account ko sa bagong banking nila laging nagaapear
"Please type in your current mobile banking or metrobankdirect personal username and password". Which is yun nman talaga yun username and password ko

1/17/2021 04:36:56 am

Hi Khey Dee, actually hindi lang ikaw ang nakakaranas o naka-encounter ng problema na ito. Nagtanong na ko sa Metrobank regarding with this problem and for security reason mas mabuti daw po na yung may-ari ng account daw po mag-message or inquire sa kanila. Ito po ang reply nila sa akin.

"You may suggest to your followers to send us a message on our Facebook page or reach out to our Customer Care Hotline at (02) 88 700 700 should they encounter any error in migrating to Metrobank Online. Our community managers and customer service team will be more than happy to walk them through with the process."

Thank you and stay safe!

Jemuel Rivera

10/11/2021 04:14:54 am

I cant enroll to online banking. Lagi na lang migration failed.

10/11/2021 05:42:03 am

Hello Jemuel,

You're not the only one who encountered the same problem. Here's a reply to me from Metrobank.

"You may suggest to your followers to send us a message here on our Facebook page or reach out to our Customer Care Hotline at (02) 88 700 700 should they encounter any error in migrating to Metrobank Online. Our community managers and customer service team will be more than happy to walk them through with the process."

Please contact Metrobank directly. Thank you and stay safe!

cha

2/21/2020 06:10:54 pm

Ito ang lumalabas upon log in: "This service is still not available"

2/22/2020 04:29:14 am

Good Day!

Hi Cha, na-experience ko din yan. Try to refresh your web browser.

clyde

9/26/2020 12:40:17 am

ilang beses na ako nga rerefresh pero same problem parin aabutan pa ata ng october 5 which is deadline

9/26/2020 06:50:21 am

Hi Clyde, so far sa akin okay naman. Nag-message na pala ako sa Metrobank dahil karamihan sa mga nagtatanong sa akin yan din ang kanilang problema. Narito ang reply sa akin mula Metrobank:

"You may suggest to your followers to send us a message here on our Facebook page or reach out to our Customer Care Hotline at (02) 88 700 700 should they encounter any error in migrating to Metrobank Online. Our community managers and customer service team will be more than happy to walk them through with the process."

Thank you!

Natalie

3/31/2020 07:08:23 pm

This keeps on popping :( Sorry, this service is still unavailable. We're working on making it available soon.

4/1/2020 06:36:44 am

Good Day!

Hi Natalie, may I know what web browser are you using? I suggest you try it either google chrome or mozilla firefox. It is working fine for me.

Annie

6/1/2020 03:12:50 am

Hi, I get the message–Sorry, this service is still unavailable. We're working on making it available soon.– whenever I try to login.

I tried to use, Google Chrome, Firefox, and Safari but it still doesn't work.

6/3/2020 03:41:43 am

Good Day!

Hello Annie upon logging in, are you using this link https://onlinebanking.metrobank.com.ph ?

I messaged Metrobank already with your problem. Also, much better if you'll ask Metrobank with this matter. I let you know once Metrobank reply on my inquiry.

PS. So far, I've never encountered any problem with this new Metrobank Online System.

6/3/2020 05:37:46 am

Hello Annie, here's the reply I got from Metrobank regarding to your problem.

"To make log-in process convenient and seamless for you and to ensure security, access to Metrobank online will be by invitation only. Email announcements will be sent once the service is available to all customers. If you have not received an invitation yet, you may continue using MetrobankDirect or Metrobank Mobile Banking App."

Have you ever received any announcement from Metrobank?

6/10/2020 12:12:51 am

Hello! I haven't recieved any emails. How long will it take for them to send me an invitation?

Side question: Does the Metrobank Online can transfer fund to other banks now?

6/10/2020 09:46:05 am

Hello Annie,

A follow up message from Metrobank through their facebook page.

"You may suggest to your followers to send us a message here on our Facebook page or reach out to our Customer Care Hotline at (02) 88 700 700 should they encounter any error in migrating to Metrobank Online. Our community managers and customer service team will be more than happy to walk them through with the process."

Thank you and stay safe!

8/10/2020 12:01:21 am

8/22/2020 06:38:51 am

Hi Jensen, sorry for the late reply. Any update? It's working fine on my side.

Myrn

8/21/2020 07:08:18 am

Not receiving verification code. May problem ba lately?

8/22/2020 06:40:14 am

Hello Myrn, it's working on my side.

A follow up message from Metrobank through their facebook page.

"You may suggest to your followers to send us a message here on our Facebook page or reach out to our Customer Care Hotline at (02) 88 700 700 should they encounter any error in migrating to Metrobank Online. Our community managers and customer service team will be more than happy to walk them through with the process."

Thank you and stay safe!

Metrobank user

8/25/2020 12:31:25 am

How long does the verification stage take? When I tried logging in na, wala pa. Would just like an idea. Am also trying to call metrobank but no answer on this.

8/25/2020 10:20:06 am

Hi Metrobank User

Is it the One-time Password (OTP)? You should immediately received it. Did you tried to call them now? Maybe you should try to call them during business hours or you may reach them on their social media accounts.

User

8/28/2020 05:22:52 pm

How long does it take to migrate my account to metrobank online? As per their email they will notify me once done but I haven’t receive any notification.

8/29/2020 04:33:09 am

Hello User, immediately once you have done the complete process successfully! Got a message from Metrobank just in case you encountered any problem. It might help you.

"You may suggest to your followers to send us a message here on our Facebook page or reach out to our Customer Care Hotline at (02) 88 700 700 should they encounter any error in migrating to Metrobank Online. Our community managers and customer service team will be more than happy to walk them through with the process."

Thank you and stay safe!

Michelle

9/15/2020 05:24:08 am

Ask ko lang hindi ko po mamigrate yung acciunt ko sa metrobankdirect personal.
tuwing naglologin ako sa metrobank online, lagi pong nalabas nung una ay invalid username or password kahit tama naman po.

Then inulit ko ulit ang lumabas nmn ay account is temporarily disabled. contact admin.

Please help me... Highly need your assistance.

Thank you!

9/16/2020 03:43:55 am

Hi Michelle, it seems your account is temporarily blocked.

I advise you to send a message on Metrobank's Facebook page or reach out to their Customer Care Hotline at (02) 88 700 700 if you encounter any error in migrating to Metrobank Online. Their community managers and customer service team will be more than happy to walk you through with the process.

Thank you and stay safe!

Dianne

9/23/2020 11:38:42 pm

Hi. Ask ko lang if need pa ba gumawa ng bagong user to transfer from personal metrobank direct to metrobank online?

If not, why can't I log in using my existing personal metrobank direct to metrobank online with the right username and password?

9/24/2020 02:45:55 am

Hello Dianne,

Got this reply from Metrobank through their facebook page.

"You may suggest to your followers to send us a message here on our Facebook page or reach out to our Customer Care Hotline at (02) 88 700 700 should they encounter any error in migrating to Metrobank Online. Our community managers and customer service team will be more than happy to walk them through with the process."

Thank you!

Clyde Marlo

9/25/2020 06:09:06 am

Sorry, this service is still unavailable. We're working on making it available soon.

eto parin lumaabas sakin. one week ko ng problem. lahat ng browser at net ginamit ko na talagang aywa parin

9/26/2020 06:48:50 am

Mary ann

10/27/2020 01:09:01 am

try ko mag sign up sa metrobank online pero palagi invalid,yung email at number na gamit ko sa metrobank direct ayaw tangapin sa new metrobank online.nag try ako ng bagong email and new number ayaw pa din tangapin.

10/27/2020 01:41:45 am

Hello Mary Ann!

Narito ang reply sa akin mula Metrobank:

"To make log-in process convenient and seamless for you and to ensure security, access to Metrobank online will be by invitation only. Email announcements will be sent once the service is available to all customes. If you have not received an invitation yet, you may continue using MetrobankDirect or Metrobank Mobile Banking App."

"You may suggest to your followers to send us a message here on our Facebook page or reach out to our Customer Care Hotline at (02) 88 700 700 should they encounter any error in migrating to Metrobank Online. Our community managers and customer service team will be more than happy to walk them through with the process."

Thank you!

Nathaniel

11/9/2020 08:11:30 pm

palagi lumalabas "please type in your current mobile banking or metrobank direct" kahit metrobankdirect na ang ni log in ko..

11/9/2020 10:01:52 pm

Hi Nathaniel, no problem on my side. I advise you to contact Metrobank via Customer Care Hotline at (02) 88 700 700 or message them on their Facebook page. You may also visit the Metrobank branch near you.

Rachel

12/15/2020 06:07:11 pm

bakit po hindi mag migrate sa metrobank online tuwing ni lolog in ko yung existing username at password ko sa metro direct, laging reply invalid username at password

12/17/2020 01:48:13 am

Hi Rachel, kindly double check your login details. If the problem still exist, please contact Metrobank or visit your preferred Metrobank branch near you.

You may also check the steps here from Metrobank' website:

https://metrobank.com.ph/mbo-how-to

Hannah link

1/28/2021 06:56:39 pm

i can't migrate my metrobank personal direct to metrobank online, it always says your account migration to metrobank online failed

1/30/2021 10:48:54 am

Hello Hannah,

Upon asking Metrobank through their facebook page. Here's reply I got.

"You may suggest to your followers to send us a message here on our Facebook page or reach out to our Customer Care Hotline at (02) 88 700 700 should they encounter any error in migrating to Metrobank Online. Our community managers and customer service team will be more than happy to walk them through with the process."

Thank you and stay safe!

fred

6/4/2021 06:06:12 pm

migration account failed.Sabi ng teller try2x lng palagi.

6/5/2021 06:00:27 am

Hi Fred, actually hindi lang ikaw ang nakakaranas o naka-encounter ng problema na ito. Nagtanong na ko sa Metrobank regarding with this problem and for security reason mas mabuti daw po na yung may-ari ng account daw po mag-message or inquire sa kanila. Ito po ang reply nila sa akin.

"You may suggest to your followers to send us a message on our Facebook page or reach out to our Customer Care Hotline at (02) 88 700 700 should they encounter any error in migrating to Metrobank Online. Our community managers and customer service team will be more than happy to walk them through with the process."

Thank you and stay safe!

ACERAELA DAYRIT GUTIERREZ

10/17/2021 06:50:47 am

Hello sir, ask ko lang po if ilang araw po itinatagal ng migration process po sa metrobank? i have been waiting for mine more than one week now.

10/17/2021 10:10:59 am

Hello po, based po sa experience ko po before po magka-COVID-19 Pandemic ay 3-5 business days lang po sa aking pagkakatanda. I suggest po na kontakin niyo po ang Metrobank para po mas masagot at ma-assist po nila kayo ng mabuty regarding po dito.

Thank you and stay safe po!

Eric Jose

11/18/2021 05:24:15 am

Hi po! Ang tagal ko na po di ma access account ko .Pag try ko po mag log sa Metrobank Online palaging sinasabi migration failed daw. Kahit tama naman mga log in details ko. Pagatawagan ko customer care wala naman nasagot, nasaayanh lang load ko. OFW po ako.