What To Do If You Get Scammed In The Philippines

I got scammed. Where should I ask for help?

Did you know that there are government agencies that you can approach once you fall victim to a scam? What exactly are these agencies?

​In this article, you will know which government agency you should seek help from in case you are scammed.

Bangko Sentral Ng Pilipinas
A. Mabini Street, Malate, Manila 1004

Consumer Protection and Market Conduct Office Strategic Communication and Advocacy
Email: [email protected]
Direct Line: (02) 5306-2584 | (02) 8708-7087
Trunkline: (02) 8708-7701 loc. 2584
Facsimile: (02) 8708-7088

Report frauds, scams, and abuses relating to products and services of BSFIs. BSFIs refer to Banks, Non-Banks with Quasi-Banking Functions, Non-Stock Savings and Loan Associations, Pawnshops, Foreign Exchange Dealers, Money Changers, Remittance Agents, E-Money Issuers, Money Service Businesses, and Virtual Currency Exchanges under BSP supervision.

Webchat

1. Go to https://www.bsp.gov.ph
2. Look for BOB’s icon on the lower right portion of the page.
3. Click BOB’s icon and a chat box will appear.

Facebook Messenger

1.Open the official BSP Facebook page
2. Click the Messenger icon
3. Click “Get Started”

SMS

1.Open your messaging app.
2. Text “Complaint” to 21582277 (For Globe subscribers only. Regular
rates may apply).
3. Wait for acknowledgement and feedback prompt.

Securities and Exchange Commission
Ground Floor, North Wing Hall, Secretariat Building PICC Complex, Vicente Sotto Street, Pasay City 1307

Corporate Governance and Finance Department (Reports related to Lending)
Email: [email protected]
SEC i-Messagemo: http://imessagemo.sec.gov.ph
Telephone: (02) 8818 5476; (+63) 9260170248

Enforcement and Investor Protection Department (Reports related to Investment Scams)
Email: [email protected]
Telephone: (02) 8818-6337; (+63) 961-519-7829;
(+63) 961-684-4088

Report fraud, scams and abuses related to lending and investment with SEC registered companies.

Insurance Commission
1071 United Nations Avenue, Manila

Public Assistance and Mediation Division
Email: [email protected]
[email protected]
Telephone: (02) 8523 8461 to 70 local 103 or 127;(02) 8404 1758

Report concerns about insurance products.

National Bureau of Investigation
NBI Building, Taft Avenue, Ermita, Manila

Anti-Fraud and Action Division
Email: [email protected]
Telephone: (02) 8523 8231 to 38 local 3529 or 3456

Cyber Crime Division
Email: [email protected]
Telephone: (02) 8523 8231 to 38 local 3455; (02) 8252-6228
Complaint and Recording Division
Telephone: (02) 8523-8231 to 38 local 3518

Report investment scams, cybercrime, and other criminal abuses.

Philippine National Police

Anti- Cybercrime Group
PNP National Headquarters
Camp General Crame, EDSA, Quezon City
Email: [email protected]
Telephone: (02) 3414 1560
Mobile: 0998 598 8116 

National Telecommunications Commission
NCR office address: BIR Road, East Triangle, Diliman, Quezon City

Consumer Welfare & Protection Division
Email: [email protected]
Telephone: (02) 8920 4464; (02) 8926 7722; (02) 8921 3251