SSS Account Locked: What You Need to Know and How to Regain Access?

12/6/2023

Suddenly, your SSS account is locked, and you don't know what to do now.

Why was my SSS Online Account locked? What happened?

Your SSS online account was locked for a reason. SSS members may be locked out of their My.SSS accounts if they input the incorrect user ID, password, or both for at least five (5) times in a row. This occurs when a member types the login credentials incorrectly without realizing it. It’s also possible that the member has forgotten the user ID or password, or both have figured them out by making one attempt after another.

There's also a chance someone is trying to hack or access your SSS online account. And this was my case. SSS will notify you via your registered email of the failed login attempt.

Someone tried to hack My.SSS Account

So, what should you do now if your SSS online account is locked?

The good news is, you don't need to go to the nearest or your preferred SSS branch to ask for help and make a request from them to do so. If you have a stable internet connection in the comfort of your home, you can do this online.

Follow the steps below on how to unlock your SSS online account.

Visit the official SSS Member's Portal via the SSS Website

Hover and click the padlocked image or the text that says “Forgot User ID or Password”

Choose how you want to retrieve your account

Take note that there are two ways to retrieve your SSS Online Account.

My Registered Email Address
Security Questions

Through your Registered Email Address

SSS will send an account reset link to the email address you registered with. If you choose this option, you will be prompted to enter your CRN/SSS number as well as encode a captcha code.

Through answering your Security Questions

This option is required to answer the security questions you already set. You will likewise be required to indicate your CRN or SSS number before answering the security questions.