BSP warns against financial transactions using its name

1/21/2026

The Bangko Sentral ng Pilipinas (BSP) warns the public anew that its offices and personnel do not conduct or facilitate personal financial transactions.

The public is urged to ignore individuals and entities claiming to be BSP employees or representatives of BSP Offices that typically deal with complaints about products or services of banks, e-money issuers, and other financial institutions. The BSP, its offices, and employees do not engage or assist the general public in deposits, withdrawals or transfer of money from or to personal accounts.

The BSP may assist the public on their concerns against BSP-supervised institutions if they file a complaint or report through the BSP Consumer Assistance Mechanism. If a bank is involved, the public is advised to immediately contact said bank through its official channels.

Beware that fraudsters will show falsified documents with the BSP’s name and logo. They will also misrepresent the BSP through emails, text messages or phone calls.

Fraudsters may also claim to create personal financial accounts for their potential victims. They often attempt to obtain their victim’s personal information – such as bank account details, passwords, and other confidential data. They often ask for advance payments or fees, with an unusual sense of urgency.

The BSP will never ask the public to transfer funds from their accounts or make payments purportedly for anti-money laundering clearance, taxes, insurance, and other fabricated charges.

To protect oneself from scams, the public is advised to:

Ignore individuals and entities claiming to be connected with the BSP;
Not share personal or financial information;
Ignore clickable links: Under BSP regulations, banks are prohibited from sending clickable links via SMS, email, or messaging apps. If there is a link, it may be a phishing attempt designed to steal your money.
Report the incident immediately to the BSP via e-mail address at [email protected] or telephone number (+632) 8811-1277 or 8811-1BSP.

If your financial account has been compromised, immediately contact your bank or e-money issuer through its official channels.

The public may also report scammers to the following: