Be Careful What You Share Online

Scammers target people who share information on social media.

Sharing your info online becomes an opportunity for scammers to pretend to be bank officers and get information that will allow them to access your account, especially your card details.

Don't share your card details with anyone.

Know the components of your debit or credit card to avoid getting scammed. Your card details are important and should not be shared with other people to avoid unauthorized usage. If you do not shop online or have not made a purchase recently, don't give out any of the details usually asked to validate online transactions. These include:
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• 16-digit card number

Identifies the card issuer (your bank) and card network.

• Cardholder name

Owner of the credit/debit card.

• CVV

The unique 3-digit number that serves as another layer of security during online transactions.​

Always Remember:

Banks will never ask for your OTP, CVV, and PIN via call, text, or email.

Customers who initiate the call to the Bank may be required to verify information, but not the other way around. Never share your personal information for any reason, and always transact via official Bank channels.

Keep your OTPs to yourself.

One-Time Passwords, or OTPs, are character-sensitive codes that validate online transactions such as shopping, bills payments, and fund transfers. An OTP message from the bank is sent through the bank's official mobile ID.

Always Remember:
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• Giving your OTP to other people is like giving the keys to your home.

Only you should have access to and knowledge of your OTP.

• Fraudsters will say anything to get you to share your OTP.

Don’t be fooled by phony callers who ask for any “code,” “voucher code,” “promo id,” “combination,” “claim reference number,” or “points.” Fraudsters use different terms to confuse their victims.

• Read and understand each word carefully on the OTP SMS.

Bank emphasizes that the OTP should not be shared with anyone.